Customer Service

Shipping & Delivery

For all orders placed before 2pm, we aim to despatch the same day and most orders will be despatched within 2 working days.
Cost of post and packing by total order value:
Order Value Post and Packing
<£ 10 £3.00
>£ 10 <£20 £3.95
>£ 20 <£100 £4.95
>£ 100 FREE

NOTE: Shipment to remainder of Europe subject to £8.00 per order surcharge

Initial shipments will only be made to the registered address of credit card holders

Privacy & Security

We do not disclose buyers information to third parties. Cookies may be used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and details.

Any information provided to us during the payment process is protected by a secure SSL server. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.

Returns & Replacements

For any return of product please email us to advise beforehand. We will issue a RMA authorisation number and instructions on how to return the goods.

All goods are covered by our 10 day money back guarantee. (Shipping costs not refundable)

Faulty Goods:

Must be notified as faulty within guarantee period.

When Returning Items: All returned items must be adequately packaged (preferably in the original packaging). We takes no responsibility for any damage to items that are not packaged adequately and damaged in transit to maxbe.
Please ensure that you enclose:

  • Your returns number (RMA)
  • Details of why you are returning the items
  • All packaging, CDs, manuals and cables etc

Remember: When parcels are delivered, make sure you inspect them immediately for damage and if they are damaged do not accept them.

Goods returned as faulty will be replaced or credited within 7 days of receipt.

Conditions of use

Orders are subject to availability, cleared funds, confirmation of price, specification and cancellation in the event of errors.

If a particular item is out of stock, we will do our best to inform you straight away and suggest an alternative if available. For this reason it is important that we have either a valid email address or contact telephone number.

Payment for all goods is taken prior to despatch. Corporates and Government funded bodies should call our account customer department on 01628 530136 to discuss availability of 30 day terms

About us

Maxbe, formerly retractacable, was set up by a father and son team specialising in selling retractable cables to individuals and companies. As our product range has grown and developed, we started selling a wider range of products and we felt the name retractacable was no longer suitable for the business, so maxbe was born. In addition to supplying to a growing list of individual customers this has been especially successful in providing customised business gifts to small and medium companies throughout the UK - spreading into the rest of Europe during the last couple of months.

Flackwell Systems, the parent company, was formed in June 1996 by a father and son team, with an initial aim to promote their hobby web sites. Following interest in the design of the initial web sites the first commercial web site design was completed within 3 months. Mainly through word of mouth and local contacts in the Flackwell Heath, Marlow and surrounding areas in Buckinghamshire, the business rapidly grew to become a thriving Web hosting and design business.
Unlike many design houses Flackwell Systems runs its own servers - ensuring complete flexibility and personal guarantees of site availability / uptimes etc.
http://www.flackwell.com

payment types accepted